Triage, resolve, escalate. Memory that never resets.
Support agents that classify, answer, and escalate — with shared context across every channel and session.
Opzly™ SupportHub deploys four agents in a tight loop: Triage classifies the issue and routes it; Resolution answers from your knowledge base and ticket history; Escalation hands off to humans or DevOps when needed; Memory keeps every interaction stitched together so customers never repeat themselves.
The agents
Each one has a job, reads specific signals, and produces specific outputs — every action governed by Opzly™ ControlFlow.
Issue Classifier
Solver
Hand-off
Context Keeper
Use cases
Integrations
Don't see yours? We support arbitrary REST/webhook/event-stream integrations via Opzly™ Agent Runtime.
Deployed inside your AWS VPC, private cloud, or on-prem. Your data never leaves your control boundary.
Agents subscribe to your event streams and publish structured results back. No polling, no glue code.
Every action policy-checked and logged by Opzly™ ControlFlow. CISO-grade trail, on day one.
Where it's deployed
Multi-tenant AI platforms designed for telecom providers — streamlining support workflows, network operations, and customer service automation.
Opzly AI delivers SOC2 and PCI DSS-certified AI agents built for financial institutions — combining regulatory compliance with powerful automation to enhance security, reduce risk, and improve customer trust.
30-minute demo. We'll run a live agent against a sample of your data — and walk through the audit trail.